FAQs

Frequently Asked Questions

How do I check availability?

Text or email us with your event date, location, guest count, and the package or rental items you’re interested in. We’ll confirm availability and send pricing based on your event details.

What areas do you serve?

Copper Rose Event Rentals serves Surprise and nearby West Valley areas. Package prices include local Surprise delivery and pickup. Send us your event address so we can confirm delivery availability and any additional charges before you book.

What payment methods do you accept?

We accept cash, credit or debit card, check, and Zelle. A 25% deposit confirms your reservation, and the remaining balance is due at delivery.

Is delivery and setup included?

Package prices include local Surprise delivery and pickup. We place equipment in one accessible area, and customers arrange the tables and chairs.

Full table and chair setup is available for an additional $1 per chair and $2 per table. Canopy installation and removal are included with canopy rentals.

Delivery outside local Surprise and special access needs are quoted separately. Customer pickup is not available.

Can I pick up the rentals myself?

No. Copper Rose handles delivery and pickup for all rentals. Canopies are set up by Copper Rose only.

How far in advance should I reserve?

We recommend reaching out as soon as you have your event date. Availability is limited and may book faster for weekends, holidays, graduations, showers, weddings, and busy event seasons.

Do you require a deposit?

A 25% deposit is required to reserve your event date and rental items. The remaining balance is due at delivery. We’ll confirm your total and payment details before you book.

What if I need to cancel or reschedule?

Reservation deposits, cancellations, and rescheduling are subject to Copper Rose's rental terms. Contact us as soon as possible if your plans change. Rescheduling may be available depending on notice and inventory availability.

How long is the rental period?

Standard pricing covers a one-day or overnight rental for one event. Delivery and pickup times are confirmed before you book.

Multi-day rentals, late pickups, extended rental periods, or exact-time requests may carry additional charges and are subject to availability.

Are tablecloths, runners, centerpieces, or decor included?

Tablecloths, runners, centerpieces, decorations, and styling items shown in photos are for inspiration only and are not included. Our rentals include tables, chairs, and canopies.

What happens if the weather is bad?

Canopies can only be installed and used when weather and site conditions are safe. High winds, storms, or other unsafe conditions may require us to delay, cancel, or remove a canopy.

If we cancel your canopy rental because of unsafe weather before installation, we’ll refund the amount paid for that canopy rental. Please contact us as early as possible if severe weather is expected so we can discuss your options.

Where can canopies be set up?

Canopy setup depends on available space, surface type, access, and weather conditions. Please let us know if your event is on grass, concrete, turf, gravel, pavement, or another surface. Not every canopy setup or anchoring method is suitable for every surface, so surface information must be provided before the reservation is finalized.

Do I need to clean the rentals before pickup?

Please remove food, trash, decorations, tape, wax, and personal items before pickup. Normal cleaning is expected, but extra cleaning fees may apply for excessive mess, stains, wax, glue, or damage.

What if something is damaged or missing?

Customers may be responsible for damaged, missing, or excessively dirty rental items. Any damage or replacement costs will be reviewed based on the item and situation.

Can I rent only chairs, only tables, or only a canopy?

Yes. Custom and standalone rentals are available depending on your event date, location, and inventory availability. 

Still Have Questions?

Text or email us with your event date, location, guest count, and rental needs. We’ll be happy to help confirm availability and pricing.